COVID-19 dispute response guidance

We and our payment partners will continue to monitor developments within the card networks and issuing banks. We will update this guide as we learn new information that may help clarify the network dispute processes, including details to help you prepare your dispute evidence submissions. Merchants, especially those in the travel, entertainment, and events industries,[…]

High Risk Merchant Lists

Learn the criteria for inclusion in Mastercard’s Alert to Control High-Risk Merchants (MATCH) list. In response to the elevated disputes faced by many merchants in the travel and entertainment industries due to COVID-19, Visa and Mastercard have issued guidelines for resolving them. These guidelines relate specifically to goods and services canceled directly due to a[…]